We will be closed until April 1st! Time to innovate!

FAQ

1. When will my Vegan Rice Crunch bars arrive?

    We ship out orders twice a week, usually on Mondays and Wednesdays. However, please allow up to 7 days for us to process your order. Shipping should then take approximately 1-4 days for most parts of the United States.

    2. How do your sanctuary partnerships work?

    Sanctuaries are at the heart of the work we do here at Trupo Treats! We partner with at least two sanctuaries a week and we give each of them 25% of profits from the days that we partnered with them. We use our shop analytics to tell us how much we make in sales on each day of our partnership. We then add up the revenues on the days we work with sanctuaries, total up our costs, and finally give the designated sanctuary 25% of the profits.

    3. Why aren't you certified Fair Trade?

    We currently get our Vegan Rice Crunch bars made by a vegan chocolate manufacturer, who isn't super transparent except for telling us that our bars are made from mixed origin beans sourced from Barry Callebaut. So, we have decided to make the switch! Our next round of chocolates (March/April 2021) will use Fair Trade ingredients where we will be able to purchase directly from cacao cooperatives.

    4. Are your products free from the eight common allergens?

    Yes, our Vegan Rice Crunch bars are free from milk, eggs, peanuts, tree nuts, soy, wheat, fish, shellfish, and they are made in an allergen-free facility. However, starting in March/April 2021, some changes to this may be made.

    Our current Vegan Valentine's Day Gift Box contains white chocolate hearts from Delaware Chocolate Company that contain soy, and they are produced in a facility that is not free from the eight common allergens. Everything else in the bundle is free from the eight common allergens and produced in an allergen-free facility.

    5. Is your chocolate palm oil free?

    Yes, our chocolate is free from palm oil.