FAQ

1. When will my bars arrive?

    We're currently doing a crowdfunding campaign, which means that all orders are pre-orders! If all goes to plan, we will order all materials, ingredients, wrappers, and finalize recipes by May 15th. We then will need to work with our factory to produce the bars in mass amounts, so production will likely take place in June. Finally, we will likely send out the chocolate bars in late June or early July. We will work our hardest to get them to you as soon as we possibly can!

    2. How do your sanctuary partnerships work?

    Sanctuaries are at the heart of the work we do here at Trupo Treats! We partner with at least two sanctuaries a week and we give each of them 25% of profits from the days that we partnered with them. We use our shop analytics to tell us how much we make in sales on each day of our partnership. We then add up the revenues on the days we work with sanctuaries, total up our costs, and finally give the designated sanctuary 25% of the profits.

    3. Are you Fair Trade Certified?

    We are now using fairly traded direct trade beans from a cooperative in Peru! We expect to be on the Food Empowerment Project list of recommended chocolates starting April 1st!

    4. Are your products free from the eight common allergens?

    Yes, all of our bars are free from milk, eggs, peanuts, tree nuts (except for coconuts), soy, wheat, fish, shellfish, and they are made in an allergen-free facility. 

    5. Is your chocolate palm oil free?

    Yes, our chocolate is free from palm oil.

    6. Are your wrappers compostable and/or recyclable?

    Yes, our wrappers will be either compostable or both compostable and recyclable!

    7. How long will it take you to respond to emails or direct messages?

    We receive a lot of messages every day, and there are only two of us operating this company, so sometimes it may take a few days to get to you! Please be patient, and feel free to message us again if it has been more than 3 days with no response.