FAQ

Frequently Asked Questions

Contact email address: team@trupotreats.com

You can reach us with any questions or business inquiries at team@trupotreats.com. Please be kind and allow sufficient time for us to respond.

1. Have you sent out wafer pre-orders? 

No, we estimate that wafer pre-orders will begin shipping out November 15th-November 30th. 

2. How will I know when my order has shipped? 

When your order is about to ship, you will receive a shipping confirmation email with a tracking number.  

3. How long will my order take to arrive?

Pre-orders: Our Vegan + Gluten-Free Wafer Bars are pre-orders, which means that you will not immediately receive your order. We aim to send out pre-orders between November 15th, 2022, and November 30th, 2022.

Normal ordersNormal orders include all orders that do not contain our Vegan + Gluten-Free Wafer Bars. Please note that the shipping time at checkout indicates the estimated time shipping will take after order has been dispatched. We aim to dispatch all orders within 1-3 business days of being purchased (unless you ordered one of our holiday bundles in which case the shipping date will be displayed in the product description). Dispatch may also take longer if we have received a large number of orders in a short period of time. After dispatch, shipping will take 1-3 business days. We reserve the right to change shipping courier at any time and without notice.

If your order includes both PRE-ORDERS and NORMAL PRODUCTS, then we will dispatch your full order together, estimated to be sent between November 15th and November 30th. 

4. Is your chocolate allergen-free?

Mylk Chocolate & Mylk Chocolate Rice Crunch Bars: Gluten-free, dairy-free, soy-free, peanut-free, and tree nut-free (except for coconuts) and also made in a facility that is strictly gluten-free, dairy-free, soy-free, peanut-free, and tree nut-free (except for coconuts).

Vegan + Gluten-free Wafer Bars: Gluten-free and dairy-free. Certified gluten-free by GFCO. Made in a facility that uses milk, soy, sesame, peanuts, and tree nuts. 

5. Is your chocolate produced in an allergen-free facility?

Our Mylk Chocolate Bars and Mylk Chocolate Rice Crunch Bars are produced in a facility free from the top 8 major food allergens except for coconuts.

6. Is your chocolate fairly traded?

Yes, our chocolate is fairly traded. We source our cacao direct trade from a cooperative in Peru that uses sustainable and environmentally practices. You can find us on the Food Empowerment Project's recommended chocolate list

7. What makes Trupo Treats different from other chocolate companies?

We are the Trupo Twins, and we are passionate about healthy eating, plant-based alternatives and conducting our small business in a sustainable, ethical way. I’m Brian, and along with my brother Charlie, we are devoted vegans focused on making the creamiest mylk chocolate available. We use 20% less sugar, all organic ingredients, and are totally non-GMO. Our company isn’t just a quality vegan chocolatier; we make chocolate in an eco-friendly way, making sure that we are always being kind to people, planet, and animals.  

-Brian and Charlie Trupo

Founders of Trupo Treats

  • Brian Trupo (He/Him)

    Brian lives in Denver, Colorado, where he loves to visit animal sanctuaries and visit delicious vegan restaurants (yum). Brian became a vegetarian at 8 years old and a vegan at 20 years old. His dream is to make a vegan eco-city that uses renewable energy, has vegan restaurants, electric cars and electric bikes for transportation, and is self-sustainable. He also is very into working out, reading books that teach wisdom, and of course anything to do with entrepreneurship.

  • Charlie Trupo (He/Him)

    Charlie lives in Edinburgh, Scotland, where he enjoys exploring the outdoors and taking photos. With a love of animals from an early age, he became a vegetarian at 7 years old and a vegan at 15 years old. Charlie dreams of becoming a conservationist and living a quiet life in the Scottish countryside.

The Story of Trupo Treats

Trupo Treats started when co-founder Brian Trupo walked into Whole Foods and couldn't find any chocolate that was milk chocolate instead of dark chocolate and clearly labeled "vegan." So, he called up Charlie, his twin brother, and they started Trupo Treats. Trupo Treats is a vegan milk chocolate company that is dedicated to making ethical and delicious plant-based chocolate products while also donating proceeds to animal sanctuaries. 

The Trupo Twins, have been vegetarians since they were 7 and 8 years old. Their story starts on a Thanksgiving as they waited for dinner to begin at a family friend's house. When they found out that their family friends' parents were out hunting for the dinner that they were about to eat, it resonated with them that the food they were so used to eating was actually the body of an animal who was killed for it. After that moment, Charlie became a vegetarian, and Brian followed suit less than a year later.

The Trupo Twins then became more aware of the cruelty involved in the dairy, egg, and honey industry, and Charlie became a vegan and stopped consuming any animal products at age 15. Four years later, Brian decided to also become a vegan after watching documentaries on Netflix like "Cowspiracy," "What the Health," and "Earthlings." 

Ever since, Brian and Charlie have had a passion to spread the vegan word and promote animal liberation. They first created their page "Veggie Brothers" on Instagram in August 2018, which was a stepping stone into their creation of Trupo Treats.