FAQ

Frequently Asked Questions

Contact email address: team@trupotreats.com

You can reach us with any questions or business inquiries at team@trupotreats.com. Please be kind and allow sufficient time for us to respond.

1. Have you sent out all pre-orders? 

Yes, all pre-orders have now been sent out!

2. How will I know when my order has shipped? 

When your order is about to ship, you will receive a shipping confirmation email with a tracking number.  

3. How long will my order take to arrive?

We aim to dispatch all orders within 1-3 business days of being purchased (unless you ordered one of our holiday bundles, in which case the shipping date will be displayed in the product description). Dispatch may also take longer if we have received a large quantity of orders in a short period of time. After dispatch, shipping will take 1-3 business days. 

4. Is your chocolate allergen-free?

Our chocolate is free from the top 8 major food allergens except for coconuts. Trupo Treats vegan mylk chocolate is gluten free, dairy free, soy free, peanut free, and tree nut free (except for coconuts).

5. Is your chocolate produced in an allergen-free facility?

Our Vegan Mylk Chocolate bar and Vegan Mylk Chocolate Rice Crunch bar are produced in a facility free from the top 8 major food allergens except for coconuts, but the caramel in our Mylk Chocolate Caramel Truffles is made in a facility that may use dairy. 

6. Is your chocolate fairly traded?

Yes, our chocolate is fairly traded. We source our cacao direct trade from a cooperative in Peru that uses sustainable and environmentally practices. You can find us on the Food Empowerment Project's recommended chocolate list

7. What makes Trupo Treats different from other chocolate companies?

We are the Trupo Twins, and we are passionate about healthy eating, plant-based alternatives and conducting our small business in a sustainable, ethical way. I’m Brian, and along with my brother Charlie, we are devoted vegans focused on making the creamiest mylk chocolate available. We use 20% less sugar, all organic ingredients, and are totally non-GMO. Our company isn’t just a quality vegan chocolatier; we make chocolate in an eco-friendly way, making sure that we are always being kind to people, planet, and animals.  

-Brian and Charlie Trupo